We prepare every order fresh and with care. If something goes wrong — wrong item, quality issue, or a missed delivery — we'll make it right. This policy explains when you're eligible for a refund, how to claim one, and how long it takes.
Cancellations
- Within 5 minutes of ordering
Full refund. Cancel anytime from your order detail page before preparation begins. - After 5 minutes / preparation started
Cancellation is not possible. Food preparation begins quickly, please review your order before confirming. - Pre-orders
Cancel up to 2 hours before the scheduled delivery or pickup time for a full refund. - Cancelled by Aaj Bites
If we cancel your order (e.g., due to item unavailability or an operational issue), you receive a full refund automatically, no claim is needed.
Refund Eligibility
Eligible for Refund
- Wrong item delivered
- Item missing from order
- Food spoiled or inedible on arrival
- Foreign object found in food
- Order never delivered (confirmed by system)
- Duplicate charge for the same order
- Cancelled by Aaj Bites
Not Eligible
- Change of mind after preparation
- Dislike of taste or flavour
- Incorrect address provided by you
- Uncollected pickup orders
- Delivery refused by customer
- Complaints raised after 2 hours of delivery
- Partially consumed orders
Quality complaints must be raised within 2 hours of delivery with a clear photo of the issue. Claims without supporting evidence may not be processed.
How to Claim
- Contact us within 2 hours
Email aajbites@gmail.com or use the Help option in the app/website. Include your order ID and a brief description of the issue. - Share a photo (if applicable)
For food quality, wrong item, or missing item claims, attach a clear photograph. This speeds up your resolution significantly. - We review and respond
Our team reviews your claim within 24–48 hours and approves, partially approves, or rejects it with a reason. Approved refunds are processed immediately.
Refund Timelines
| Payment Method | Refund To | Timeline |
|---|---|---|
| UPI | Source UPI account | 2–3 business days |
| Credit / Debit Card | Original card | 5–7 business days |
| Net Banking | Bank account | 5–7 business days |
| Digital Wallet | Source wallet | 2–3 business days |
Refund timelines are from the date of approval and depend on your bank or payment provider. Aaj Bites does not control processing times on the bank's end.
Partial Refunds & Adjustments
| Scenario | Refund Type |
|---|---|
| One item missing from a multi-item order | Partial missing item value |
| One item wrong, the rest correct. | Partial affected item only |
| Entire order wrong or undelivered. | Full refund |
| Coupon applied to refunded order | Refund net of discount applied |
| Loyalty points redeemed on refunded order | Points reinstated in full |
| Delivery charge on failed delivery | Refunded with order total |
| Delivery charge for valid delivery, quality issue | Not refunded |
Subscription Refunds
Subscription payments are charged in advance per billing cycle. The following applies:
| Situation | Refund? |
|---|---|
| Cancel before the first delivery of a new cycle. | Full refund |
| Cancel mid-cycle. | No refund (unused days not reimbursed) |
| Subscription cancelled by Aaj Bites | Pro-rata refund for remaining days |
| Missed delivery due to our fault | Credit for that delivery |
| Paused days (within allowed limit) | Carried to the next cycle (not refunded) |
Tip: Pause your subscription instead of cancelling to avoid losing your plan. Paused days roll over to your next billing cycle.
Need Help?
Our support team is here to help. Reach out and we'll resolve your issue as quickly as possible.
Aaj Bites Customer Support
Email: aajbites@gmail.com
Phone: +91 9372866899
Hours: Monday - Saturday, 12:00 PM – 11:45 PM IST
For escalations, write to hello@aajbites.com marked "Refund Escalation".